The Dolphins Are Back: A Successful Quality Model for Healing the Environment
Editorial Reviews
Book Description
Applying a Quality Approach to Clean Up a Shoreline... An incredible story of the success that can result when business, government and citizens unite to advance a common cause. By the end of the 1980s, the once beautiful and treasured New Jersey shoreline had become one of the most polluted coasts in the United States. Communities felt the frustration of record-high beach closings and disappearing wildlife. In one dramatic example, over 1,000 bottlenose dolphins washed ashore along the Atlantic coast for Florida to New Jersey. As the situation worsened, the challenging job of finding a solution was eventually taken up by an innovative partnership representing business, government, and private citizens. At the direction of Phillip Scanlan, who brought along his talent and Baldrige Award-winning experience as a quality vice president at AT&T, the group borrowed a successful tactic businesses had been using for years: They applied a total quality approach to clean up the shore and achieved a culture of continuous improvement. In The Dolphins Are Back, Phil Scanlan shares with you two compelling stories simultaneously: his experience implementing the industry-renowned quality methodology at AT&T, as well as the struggles and ultimate success of applying this same quality approach to cleaning up the New Jersey shore. In telling this story, Phil conveys the importance of recognizing the potential strength in relationships among business, government, and citizens. In a quality environment, these partnerships have the ability to tackle any seemingly complex and impossible task. If you're looking for an innovative but proven solution to a shared environmental problem, consider the powerful quality approach described in these pages. As Phil discovered early on in leading this tea, people are interested and want improvement. They just need an effective process model they can understand and apply.
From the Back Cover
Praise for The Dolphins are Back "Once every few years a book comes along that not only has some remarkable content, but it is also fun to read. Phil Scanlan has provided us a real treat. He skillfully weaves a story of restoring the quality of New Jersey's beaches with lessons learned during one of the nation's most successful quality journeys at AT&T. This is a book that should be read by people in government, business, education, health care or in any other area where it is important to get actual results and not just keep busy. The lessons learned in New Jersey have wide applicability all over the world in industry as well as government." A. Blanton Godfrey, Chairman & CEO, Juran Institute, Inc
"The Programs found in The Dolphins Are Back helped the Center for Marine Conservation make the International Coastal Cleanup an even more powerful volunteer program. I can't think of an organization that would not benefit from Phil Scanlan's insightful and helpful book. Roger E. McManus, President Center for Marine Conservation
"The Dolphins Are Back is an excellent and thorough study of what drastic improvements can be made when government, business and citizens work together to clean up the environment. Cooperative effort is essential if we are to protect one of our national treasures: our ocean waters. As Mayor of Avalon, New Jersey - winner of five of six Quality New Jersey Shore Quality Awards, I am proud that our community has been a leader and a partner in New Jersey's successful effort to restore clean waters to our shores." Martin L. Pagliughi, Mayor Avalon, New Jersey
"Phil Scanlan's story is a perfect example of how partnerships between government and business can restore America's most precious resources. As someone who has had the pleasure of working with Phil as he transformed AT&T's quality processes, I recommend you follow all of the lessons this master of quality so carefully describes in The Dolphins are Back." Morley Winograd, former Regional Sales Vice President AT&T
"The Dolphins are Back is an important book. It is important, first, because it chronicles the New Jersey shore cleanup project, an extremely ambitious undertaking and a wonderful success story for the state and the region. It is also an important work because it provides a textbook example of how collaborative problem-solving between the private and public sector can work. The book stands as testimony to the value of the quality approach and its applicability to a wide range of today's most pressing cross-sector challenges." Brent Ruben, Professor and Executive Director University Program for Organizational Quality and Communication, Rutgers, The State University of New Jersey
"Phil Scanlan has made a very important contribution in his work as well as in the writing of this book. The Dolphins Are Back is a fascinating case study of the application of quality tools and principles to a tremendously important problem. The book provides a glimpse on how to solve many of the most important problems of our society. Applying quality concepts to environmental problems poses exciting possibilities. A landmark case study on how quality methodology really works." David A. Nadler, Chairman Delta Consulting Group, Inc.
The Dolphins Are Back: A Successful Quality Model for Healing the Environment
The Dolphins Are Back: A Successful Quality Model for Healing the Environment,Phillip M. Scanlan,Productivity Pr,1563271834,Atlantic Coast,Environmental Conservation & Protection - General,Environmental Protection,Environmental Science,Environmental Studies,Marine Pollution,Nature,Nature/Ecology,New Jersey,Oceans & Seas
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